ServiceNow ITSM Fundamentals Simulator
Here I was able to show how I do my System Administration day to day tasks. I submitted a request via the service catalog for a laptop for a new employee of the company. I also do have to go and retrieve my tasks from My Groups Work in ServiceNow. These tasks have been assigned to me to close certain catalog tasks in the position of the fulfiller.
As a contractor for the company, there are certain end users that I had to add to the watchlist as well. After I had attached the knowledge article to a specific incident in regards to employees not being able to access the server from their work computer while at home, then I was able to add them to the incident watchlist.
As a System Administrator, I handle incidents that are reported by users. When I first log into work, I check my emails. I notice if there are a large number of incidents for the same issue. This causes the incidents being solved with a workaround. So to prevent this from causing the business expenses and delays in daily projects, I create a problem record from one of the incident records. That way we can get to the root cause and create a permanent solution.