Major Incident Management Implementation
In ServiceNow, as a System Administrator, I configure major incident properties, alert management rules and major incident trigger rules. This helps me to create and configure on-call scheduling and on-call trigger rules so when there is a widespread server outage, I am able to create communication plans and tasks.
I also built Slack and Microsoft Teams integrations for the company so that it is communicated with all users in the company that has access.
I also built Slack and Microsoft Teams integrations for the company so that it is communicated with all users in the company that has access.